Question 1

What are the maximum and minimum conveying capacities of the equipment?

Accepted Answer

The maximum conveying capacity of the equipment is 150 kg/m, and the minimum conveying capacity is 50 kg/m.

Question 2

What types of goods can this conveyor system handle?

Accepted Answer

It can handle cartons, bagged goods, bulk materials, and various types of cargo with different weights and sizes. We can also match a suitable conveying solution based on your cargo type and on-site working conditions.

Question 3

Can the equipment's length, height, or incline angle be adjusted?

Accepted Answer

Yes. Roller conveyors support length and height adjustment, and hydraulic conveyors support incline angle adjustment. You can refer to the following demonstration videos: Roller conveyor length/height adjustment video Hydraulic conveyor incline angle adjustment video

Question 4

What are the power requirements for the equipment?

Accepted Answer

Our standard configuration is 220V, single-phase, 50Hz. If the voltage or frequency at your site is different, please let us know the specific requirements in advance, and we can customize accordingly to meet your needs.

Question 5

How many operators are usually needed when the equipment is running?

Accepted Answer

Hydraulic conveyors usually require 2 people when the equipment needs to be moved, because they are designed for mobile use. During operation, it is also generally recommended to have at least 2 workers coordinating the loading and unloading. Compared with purely manual loading and unloading, this can significantly reduce labor intensity and labor costs, and overall efficiency can usually increase by 60% to 200%.

Question 6

How long does it usually take to install and fold away the equipment?

Accepted Answer

The initial installation usually takes about 1 hour, mainly for connecting the conveyor sections together. After the first installation is completed, subsequent unfolding or folding can generally be done within 5 minutes. If space allows on site, the equipment can also be parked to one side when not in use, just like in our showroom, making it convenient for the next use.

Question 7

Can the equipment be used for 20-foot, 40-foot, or High Cube containers?

Accepted Answer

Yes, it can be used for common container loading and unloading scenarios. We usually recommend purchasing the larger configuration suitable for 40-foot containers, which is generally also compatible with 20-foot containers. If you use High Cube containers on site or have special loading and unloading height requirements, please tell us the container type and working conditions in advance, and we will confirm the appropriate configuration based on the actual situation.

Question 8

What safety features are included with the equipment?

Accepted Answer

Common safety configurations include wheel locks, a buzzer and indicator light during hydraulic lifting, and side guardrails for the conveyor (optional).

Question 9

Has the equipment passed CE certification and does it comply with EU standards?

Accepted Answer

Yes, we have already obtained CE certification. The certificate number is M.2022.206.C80341 .

Question 10

Does the equipment require a lot of routine maintenance?

Accepted Answer

Routine maintenance requirements are not high. Basic maintenance can be carried out weekly or monthly depending on usage frequency, such as cleaning dust and debris from the belt. Under normal use, parts generally do not need to be replaced frequently.

Question 11

Which wear parts of the equipment need to be replaced regularly?

Accepted Answer

The belt of a roller conveyor is one of the common wear parts, but as long as it is used within the rated load range and routine maintenance is performed properly, it usually does not need replacement for many years. We still recommend keeping some commonly used spare parts on hand so that use can be restored more quickly in case of unexpected situations.

Question 12

What is the expected service life of the equipment?

Accepted Answer

Based on the actual usage of our past projects, most equipment can operate reliably for 6 to 10 years.

Question 13

What is the approximate delivery time for the equipment?

Accepted Answer

The usual delivery time is 5 to 21 calendar days.

Question 14

Do you provide operation training?

Accepted Answer

Yes. We will provide operation videos, and the equipment itself is relatively easy to use, mainly controlled through a few buttons. In general, workers can learn the basic operating methods within half an hour.

Question 15

What kind of warranty and after-sales support do you provide?

Accepted Answer

Our warranty policy is as follows: The main conveyor body and motor are covered by a 1-year warranty. The drive belt is covered by a 6-month warranty. If a spare part issue is not caused by human damage, we will provide replacement parts free of charge, but the international shipping cost must be borne by the customer. If damage is caused by human factors within 1 year, or if the issue occurs outside the warranty period, both the spare parts cost and shipping cost must be borne by the customer. If you need any assistance during equipment use, please feel free to contact us at any time.

Question 16

Can you arrange a live demonstration or provide existing customer case references?

Accepted Answer

Yes. We can first share videos of similar cases, and we also have a showroom available for demonstrations. If needed, we can also arrange a live demonstration via Google Meet and answer your questions on site.

FAQ

FAQ